Please contact Garden Diva at:
80920 County Road 46
Hayward, MN 56043
Phone: 507-377-2579
Email: [email protected]
1 FAQs
1.1 Q: I accidentally selected in-store pick up at checkout but need my order shipped, what do I do?
A: Please send an email to [email protected], including your order number, letting us know you will need your order changed from pick up to Shipping. Additional charges for shipping will need to be paid before your package ships out.
1.2 Q: How do I know my package has shipped and is on its way?
A: Once you have placed your order, you will receive a conformation email. We ship all packages within 3 business days. Please keep in mind that your confirmation email does not mean your package has been picked up from our business yet. Please be sure to check your junk mail as well.
1.3 Q: Do you price adjust?
A: Unfortunately We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts. The good news is we frequently have sales and new codes to use for your next order!
1.4 Q: How do I change or cancel my order?
A: We understand your orders are important to you, so we do aim to fulfill orders as soon as possible. As we cannot change or cancel an order that has already been sent out, you are always welcomed to return your unwanted items for store credit or exchange your product.
1.5 Q: Oops! I was so excited to place my order, I forgot to use my code. Can I still get the discount?
A: We understand that these issues may happen, as you’re excited to receive your product! If you ordered during the correct times of the sale, please email [email protected] including your confirmation number so we can further assist you.
1.6 Q: I placed an order, but never received my confirmation. How can I get that?
A: If you have not received a confirmation email within a couple hours, please be sure to check your junk mail as well. If you are not able to find a confirmation and still need assistance, please email [email protected]
1.7 Q: How do I know my order is ready for pick-up in the store?
A: Once your order is fulfilled you should receive a confirmation email that will let you know that your order is ready for pick up. Please make sure to check your junk mail also.
1.8 Q: I received a damaged or wrong item, what do I do?
A: We understand these issues may be frustrating, but we always strive for the best customer service! If you have received a damaged or wrong item, please contact [email protected] within 24 hours of receiving your order so we can further assist you as quickly as possible.
1.9 Q: What items are final sale?
A: ALL SALES ARE FINAL. No exceptions.
1.10 Q: What is your return/exchange policy?
A: ALL SALES ARE FINAL. NO Returns or Exchanges.
